OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 90 comments received in the last 90 days.
26 July 2025
As mentioned - great service. Polite and courteous staff who explained the whole process very well.
17 July 2025
The dealership was great, communicating with me every step of the way. It was the mini app (on how the dealership order and setup the order) that was terrible level making their life very difficult
16 July 2025
Everything went very smoothly and the handover was very informative too.
15 July 2025
The purchase of the car itself was very easy and quick. The staff were quick to reply to emails and answer questions I had. There were a few issues however such as paperwork not being ready when I had organised to visit which tainted my experience.
13 July 2025
Easy handover
07 July 2025
Elliot is brilliant & so helpful with any clarifications needed. He also ensures you are happy at each step of the process & you feel you can always go back with any clarifications/questions. It was a great all round customer experience.
07 July 2025
Very satisfied, couldn't ask for anything more.
03 July 2025
The customer service and communication provided throughout the vehicle purchase and delivery process were exemplary.
03 July 2025
I appreciated the assistance I received during my visit to enquire about a second-hand car. Even though I eventually started asking about new car, Elliot provided me with all the options without trying to influence my decision.
26 July 2025
The overall service was good, I was offered a complementary car wash, but when I picked the vehicle up it was dirtier than when I left it the day before.
26 July 2025
Ditto as above.
24 July 2025
Stratstone contacted me to remind me MOT overdue. Had forgotten so much appreciated. Able to deliver car for MOT at time that suited me. All completed within the time specified.
23 July 2025
All round nice staff willing to answer questions and make sure that everything was ok
22 July 2025
As above.
22 July 2025
Tried to add jobs that were not needed
20 July 2025
Same as above
20 July 2025
The staff always declare costs from the start and report any issues that need addressing
19 July 2025
great. Mike is always delightful
17 July 2025
Went in for bonnet not opening correctly parts ordered never fitted because they said nothing wrong with a complete waist of my time and there's and tried to rush me for two tyres and rear brakes awful service
27 July 2025
The entire process from start to end was very easy. Elliot was great and led us through each step of the way.