OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
156 ratings and 102 comments received in the last 90 days.
04 May 2025
Excellent service from my first test drive with Emma, ordering the car and then delivery on the 30/4/25.
24 April 2025
Luke was brilliant and the whole process was quick and easy.
15 April 2025
I had two assistants before Emma took over my purchase and sorted out the problem of the wrong colour being ordered. She was brilliant! Kept me fully updated with the order. She was as excited as me when I picked my car up!
29 March 2025
This is our first mini purchased at Stratstone. The staff are so helpful and friendly, going out of their way to make sure we were happy.
26 March 2025
Friendly , knowledgeable staff , efficient and helpful.
21 March 2025
Very quick
20 March 2025
I liked that it was recognised I wanted space to make my decision and not be pressured. Questions answered fully. The paperwork sent all correct. Previously I've had to ask repeatedly for answers and corrections. Very attentive when I collected.
19 March 2025
Very helpful and wanted to meet our needs.
17 March 2025
Looked after us as returning customers
15 May 2025
Excellent customer service, very helpful and friendly team.
14 May 2025
All my requests were delt with efficiently.
14 May 2025
Very polite
14 May 2025
As abouv
14 May 2025
Total shambles - pleasant staff, but not an experience I will be repeating - previous time I was there I had to bring the car back again. This visit was no better - 2 problematic visits
10 May 2025
Nice friendly person
08 May 2025
As above
08 May 2025
Excellent interaction with Mike
06 May 2025
No problems good service from staff.
03 May 2025
All work done in said timeframe and a free check up, vacuum and wash!
13 May 2025
Every one was so polite and very helpful especially Elliot and Josh the young lad who was very professional and very helpful