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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
215 ratings and 144 comments received in the last 90 days.
20 March 2025
I liked that it was recognised I wanted space to make my decision and not be pressured. Questions answered fully. The paperwork sent all correct. Previously I've had to ask repeatedly for answers and corrections. Very attentive when I collected.
19 March 2025
Very helpful and wanted to meet our needs.
17 March 2025
Looked after us as returning customers
11 March 2025
All went very smoothly, communication excellent.
10 March 2025
Excellent
04 March 2025
Everything went smoothly and I was kept informed by Emma throughout the whole process
03 March 2025
Friendly and welcoming staff. Car available sooner than expected and taking delivery was smooth and enjoyable.
26 February 2025
Emma was extremely helpful from beginning to end of the process and highly efficient. She made the whole process very enjoyable and smooth running.
26 February 2025
Nice staff seemed knowledgeable and good hospitality.
24 February 2025
It was just OK, no real effort to make it a special experience.
09 February 2025
Again, Nick's attention to detail was an 11 out of 10.
04 February 2025
I was completely satisfied with the service received purchasing and taking delivery. Nick Sandhu upon receiving my enquiry got to work in sourcing the exact vehicle and specifications. Administration and handover was spot on
22 January 2025
Luke was very friendly and helpful in answering any queries. We discussed which was the best options for us and we were given the information to make our own decisions based on this knowledge. Good comms around when the cars would be ready, even thou
08 January 2025
Everything was easy
08 January 2025
We were greeted by Nick as soon as we entered & immediately we felt relaxed & comfortable. Nothing was ever too much, he was eager to help us as much. His communication was fantastic &got us the best deal. He's a real credit to the Mini team.
06 January 2025
Quick, efficient. Luke listened to my requirements and done his utmost to source the car I wanted at the price I could afford. Had patience with me as I'd never driven an automatic
05 January 2025
Purchase and delivery of the new car went smoothly.
05 January 2025
I was notified throughout the delivery and was even sent a picture of my car when it arrived at the show room while I was away. It was all made extra special by Luke when my car was unveiled at the show room when I came to pick it up. It was amazing.
03 January 2025
Found them helpful and easy to deal with
02 January 2025
Good service
01 January 2025
Astounding service from moment I arrived to second I collected car
30 December 2024
Luke was very helpful
29 December 2024
Any questions we asked dealt with very professionally
22 March 2025
Easy to drop off and was able to have loan car
20 March 2025
A lovely, family feel to the team rather than the big glitzy showrooms in other places. Staff are smiley, kind and friendly. Mike and Darryl were really nice and this is the 2nd time I've had to deal with Mike who was awesome!
20 March 2025
Efficient and friendly staff
18 March 2025
Very happy with the MOT that was carried out. All very straight forward.
18 March 2025
Service complete and cleaned car no other comments
17 March 2025
The service guy that looked after us is always very good
16 March 2025
Service was quick and courteous.
16 March 2025
Always a pleasure brining my car for her service
15 March 2025
Nothing negative to say
15 March 2025
Very good service. They even washed my rather dirty car. I had been unable to clean it prior to bringing it in.
12 March 2025
All good
11 March 2025
service completed and polite clear explanation of work and car condition,,,,,and a car valet thrown in...
09 March 2025
See above.
09 March 2025
Car went in to be fixed and it came back fixed. Not sure what more I can say.
06 March 2025
Poor comms regarding the loan car... £250 excess waiver on a factory re-call shocking won't be buying a mini again
06 March 2025
Efficient, friendly and good communication
06 March 2025
As above
06 March 2025
The appointment fits in with me and they don't mind me waiting while they do my car
06 March 2025
No problems service completed on time only issue was parking
06 March 2025
I collect my new car tomorrow. I've been super happy with the service, although my first car was cancelled due to a technical fault, but it only added a few extra days that I had to wait.
06 March 2025
No issues. Enjoyed my complimentary coffee.
04 March 2025
Kept informed and great facilities
04 March 2025
As above
03 March 2025
Health check was vet thorough
03 March 2025
Whilst I'm extremely happy with the car and feel that the service I've been provided is good. there have been a couple of things since leaving the showroom that needed to be done/were forgotten. Some of these still remain to be solved.
02 March 2025
Mark at Stratstone Bodyshop was very helpful. He answered all my questions and kept me informed throughout the repairs process.
02 March 2025
it was a MOT and recall so not much to go on
01 March 2025
I
01 March 2025
I was given a seat, wifi, and a coffee so I could work while I waited. Everything was explained to me afterwards, and a video sent showing the key aspects from the workshop
28 February 2025
No problems with the service. The message that was left for me to collect my car, I did find disappointing. "Collect whenever you want, bye"
27 February 2025
Great service, very friendly.
26 February 2025
Mike was helpful courteous and understanding of what needed to be done. The car is running better and I feel safer - it was an expensive experience but even that pill was easier to swallow with the excellent service Mike gave.
25 February 2025
The booking system was easy, drop off was efficient and I felt welcomed. I got a call to say my car was ready, and when I got there it was. The staff who handled the bill and car return were kind and welcoming, and did not keep me hanging around.
24 February 2025
Good customer service. Staff friendly and helpful/knowledgeable. Service completed while I waited in store and refreshments provided. Complimentary wash and vacuum also completed.
23 February 2025
Great customer service, sales process wasn't too pushy, but was very thorough ensuring I was happy with my car. A scratch was repaired prior to picking it up and a free tank of petrol was much appreciated.
23 February 2025
I was very impressed with the service and assistance of all staff members, both during visits and on calls, particularly Luke's helpfulness and knowledge.
21 February 2025
Happy with the service and the experience.
19 February 2025
Amazing service, the team went out of their way to help me and meet my needs of needing to leave early for work by allowing me to drop off the rental car and pick up my car before the showroom officially opened.
19 February 2025
Clear and transparent comms and good workmanship. Top marks to Mike
19 February 2025
Identified other minor work that could be done whilst car in workshop.
18 February 2025
Very efficient and quick
18 February 2025
Completely satisfied
18 February 2025
See above
18 February 2025
Seamless service check up from booking to the day of servicing.
18 February 2025
Updates on my Mini's service, & MOT in this case, so no surprises when car is picked up. As mentioned previously, the staff are always polite, friendly & helpful.
18 February 2025
Knowledgable, friendly and helpful
17 February 2025
No issues at all
17 February 2025
Good job, professional, able to stay on site
15 February 2025
Very courteous and diligent staff dealing promptly with the necessary work to be done.
14 February 2025
Very pleasant and helpful staff
14 February 2025
Lovely, rapid service, great communications. Mini charged up as part of the service.
13 February 2025
Good job dine
13 February 2025
Friendly staff and quality service.
13 February 2025
Recall sorted out promptley
12 February 2025
No comment
11 February 2025
Recall on car completed and update installed car washed great job by dealership
10 February 2025
Goid
10 February 2025
Great communication, great service and friendly, welcoming staff! No faults at all
07 February 2025
.
06 February 2025
Only had my car for a day, notified me straight away when works completed
06 February 2025
Car serviced perfectly. Cleaned also !!
05 February 2025
Quick booking, job done one time, pleasant staff.
05 February 2025
Friendly customer service. Quick to sort issue and get me booked in. Warranty work carried out quickly as i waited.
04 February 2025
No problems at all
04 February 2025
Job completed efficiently and with a friendly manner
03 February 2025
Staff excellent friendly and professional
03 February 2025
It has taken me 4 months to sort out the minor problems.
01 February 2025
My Mini was dealt with in a timely fashion and was ready for pick up in the early afternoon.
31 January 2025
Extremely satisfied. Staff are helpful and courteous.
31 January 2025
Friendly, efficient service.
30 January 2025
As I mentioned earlier the service I received was faultless
30 January 2025
Friendly staff, booked my mini in quickly and mini paid for the repair with no questions. Car cleaned on both visits to the garage.
30 January 2025
They always advise and show me how to work the technology
29 January 2025
Service as I would have expected
29 January 2025
No problems on the day.
29 January 2025
Not happy at all as after booking my car in several weeks prior, I arrived to be told the part wasn't available. St no stage did anyone apologise for this. It would have saved time and annual leave if someone had bothered to call and tell me this.
28 January 2025
Excellent service as always
28 January 2025
Because it is well deserved!
28 January 2025
Friendly knowledgeable staff
26 January 2025
Issue identified and resolved following diagnostics check
26 January 2025
I found it hard to get in touch. Reception rarely answer the phone and i wasted a lot of time trying to get through on the phone
26 January 2025
The car was taken in straight away and I was updated periodically
26 January 2025
Can't fault anything
25 January 2025
Brilliant service & very friendly & helpful staff. Good coffee too...
24 January 2025
Superb
23 January 2025
Great service
22 January 2025
Good experience friendly staff
22 January 2025
Very quick - having dropped my car off at 9:30 MOT and cleaned before 2:30
22 January 2025
Everything was super efficient and fast. Cloe who i dealt with (service advisor) was outstanding. Very professional , knowledgeable, helpful.
22 January 2025
The car was spotless when it was given back to me
21 January 2025
Terrible
21 January 2025
Very communicative team at the centre. I was served immediately and not left waiting at any point of the service process.
21 January 2025
Only carried out what was necessary to get me back on the road.
21 January 2025
Always efficient.
21 January 2025
very efficient, everything was ready when i got there nice clean car as a bonus too
21 January 2025
Pleasant experience overall
20 January 2025
The staff are charming, helpful and nice, but that's no good to me if my mini isn't fixed.
19 January 2025
Very helpful staff members make you feel comfortable.
19 January 2025
Everything to plan And quick Great service
18 January 2025
In and out within 6hours
17 January 2025
Mike was incredibly helpful and work carried out very quickly
15 January 2025
Service done within time
15 January 2025
Had the car back earlier than expected
14 January 2025
Easy to book, convenient date booked, forewarned about cost, excellent communication throughout.
14 January 2025
Very friendly and professional staff.
14 January 2025
Nothing to complain about
14 January 2025
Great
12 January 2025
Customer Service was excelkent
12 January 2025
it was only an MOT
09 January 2025
They let me know as soon as the car was ready, even helped my mum turn around in there small car park !
09 January 2025
Quick service. Polite staff and good communication
09 January 2025
Always received exceptional customer service
09 January 2025
Fixed a mistake by the booking team who had on 2 separate calls given me the wrong information and booked me in with BMW and not Mini, giving me wrong information about a courtesy car, that there were none available. Mini fixed this in one call.
08 January 2025
Very satisfied
06 January 2025
Not all work was carried out , has to go back Jan 20 & be kept for a day or so, to carry this out, but this wasn't explained when it was originally booked in for 'while you wait' service, then it would've been done all in one visit! Very annoying
02 January 2025
Wasn't advised that MOT due, could have been done with the service, now having to do separately. I also requested car valuation for possible part exchange and was told they would contact me, still waiting. Finally, car not cleaned at all well.
02 January 2025
Staff were so friendly and they offered me coffee and while they were dealing with other customers
01 January 2025
The mini service centre went above and beyond to get the car ready for a new year trip.
30 December 2024
Chloe booked me in at very short notice & kept me up to date throughout my visit. Thank you.
30 December 2024
Quick service and was given a fairer price than originally quoted
21 March 2025
Very quick